Delivery Cost⠀
A flat Shipping Fee of R100.00 is charged on all orders below R1500. ⠀
Orders of R1500 or above qualify for free door-to-door shipping across South Africa. ⠀

Soleo Jewellery uses a door-to-door courier company ARAMEX to ensure direct and fast delivery anywhere in South Africa. ⠀
If you are interested to ship your order overseas, we do ship internationally on your request. Please contact us [email protected]

Please pay attention to the lead time specified on the item you are ordering, as these differ depending on the item. The below delivery timings only apply once an item’s lead time has been completed.⠀

Deliveries to main areas (Gauteng, Mpumalanga) are usually delivered quicker, with a turn-around time of 2-3 working days. Outlying areas can take slightly longer, depending on the courier schedule, so plan for delivery 2 –7 days from placing your order.⠀

Processing Time
Most orders are processed and shipped within 24-48 hours of your order.

Orders with personalization can take 3-7 business days to be processed.

Please note that usual processing times may be delayed occasionally, such as during peak holiday times or promotional events at our store.⠀

Tracking Your Order
Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details.

If your package has not been delivered within the estimated time frame, please contact us via email at [email protected].⠀